top of page

Shipping & Returns

Shipping Policy

Scott Daniel Group, LLC strives to ensure that your purchases are securely packaged and promptly delivered. Please review our shipping policy for details on how we handle shipping and delivery.

Processing and Handling Time

  • Most items are packed in-house and shipped within 72 hours of order placement.

  • Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods

  • Scott Daniel Group, LLC reserves the sole discretion to determine the appropriate shipping method and carrier for each order.

  • Shipping is conducted through USPS or UPS, depending on the item's size, weight, and destination.

Shipping Rates

  • Shipping rates are included in the price for most items, as noted in the product listing. If an item requires additional shipping fees, these will be clearly communicated prior to purchase.

  • No additional shipping or handling fees will be charged unless specified for oversized or specialty items.

Delivery Time

  • Delivery times vary depending on the carrier and destination but are typically within 5-7 business days from the shipping date.

  • Tracking information will be provided once the item is shipped.

Shipping Restrictions

  • We currently ship within the United States only.

  • Items cannot be shipped to P.O. Boxes if they exceed USPS regulations for size or weight.

Packaging

  • All items are carefully packed in-house to ensure they arrive safely. For fragile, oversized, or high-value items, additional precautions are taken during the packing process.

Damage or Loss

  • In the rare event of damage or loss during transit, please contact us immediately at [Your Contact Information].

  • Retain all original packaging and provide photographs of the damaged item(s) for insurance claims.

Return & Exchange Policy

At Scott Daniel Group, LLC, we strive to provide detailed descriptions and images to ensure you are fully informed before making a purchase. Please review our Return & Exchange Policy below:

All Sales Are Final

  • All sales are final. Once an item is purchased, it cannot be returned or exchanged.

  • This policy applies to all purchases, including items sold through direct sales, auctions, or special promotions.

Exceptions

We only accept returns under the following exceptional circumstances:

  1. Significant Item Discrepancy: If the item you receive does not match the description provided in the listing (e.g., significant undisclosed damage or incorrect item).

    • Claims must be submitted within 48 hours of delivery.

    • You must provide detailed photographs of the item and the original packaging for review.

  2. Shipping Damage: If your item arrives damaged due to shipping, please follow the procedure outlined in our Shipping Policy.

Claims Process

If you believe you are eligible for an exception, please follow these steps:

  1. Contact us at 866-546-9100 within 48 hours of receiving the item.

  2. Provide a detailed explanation of the issue along with photographs of:

    • The item, showing the issue clearly.

    • The packaging, including shipping labels.

  3. Once your claim is reviewed and approved, we will provide further instructions.

Items Not Eligible for Exceptions

  • Items sold "as is," "as imaged," or marked as "no returns" in their description.

  • Items with minor wear consistent with age or use, as described in the listing.

  • Items damaged due to mishandling by the buyer.

Dispute Resolution

We are committed to resolving any issues in a fair and timely manner. Please contact us if you have concerns about your purchase.

Additional Notes

  • By purchasing from Scott Daniel Group, LLC, you agree to these terms.

  • It is the buyer’s responsibility to review all descriptions, images, and policies prior to purchase.

  • For any questions or clarification before making a purchase, please contact us at 866-546-9100.

bottom of page